STOLEN DIESEL FUEL WITH MY 25,000PMS AT HYUNDAI E. RODRIGUEZ SERVICE DEPARTMENT

[tepensy]

Hi, EVERYONE  want to share my experience at HYUNDAI EROD. SERVICE CENTER.  hope somebody can help me on this. sent my complaint to both HARI  and HYUNDAI EROD. management but until now FELL ON DEAF EARS. here is my complaint  letter to them dated March 4, 2012.

March 4, 2012
To: Ms. Ma. Fe Perez Agudo (President & CEO of HYUNDAI ASIA RESOURCES, INC. (HARI))
Cc: Mr. Gordon Teng (Chairman, Hyundai E. Rodriguez Sr.)
      Mr. Ramon Go (President, Hyundai E. Rodriguez Sr.)
      Eng. Fred Jose (HARI Senior AVP, Operations Division)
Re:   INCIDENT REPORT ON MARCH 1,2012 AT  SERVICE DEPT. OF Hyundai E. Rodriguez Sr.
LAST MARCH 1, 2012 , I HAD MY HYUNDAI TUCSON 2010 CRDI EVGT SERVICED AT HYUNDAI E. RODRIGUEZ FOR MY 25,000 PMS.  I WAS RECEIVED BY MR. RICHARD VELICARIA, SERVICE ADVISER AT AROUND 8AM AND MY CAR’S ODOMETER READ  25,095 KM.  I ALSO TOLD HIM TO CHECK MY ENGINE’S CONDITION AS IT WAS GETTING NOISIER COMPARED TO THE FIRST FEW MONTHS WHEN I BOUGHT IT. BEFORE LEAVING THE SERVICE DEPT. AREA,  I TOLD MR.  VELICARIA  I’LL WAIT FOR MY VEHICLE CHECKLIST AND HE REPLIED NO NEED TO CAUSE THERE ARE NO PERSONNAL BELONGINGS INSIDE THE VEHICLE.  TRUSTING HIM SO I LEFT THE AREA ALREADY.  AT AROUND 230PM, I PAID  P5,127.09  AND WAS TOLD BY MR. VELICARIA  THAT THE ENGINE’S CONDITION AND SOUND WERE NORMAL. IT WAS RELEASED TO ME BEFORE 3PM AND MY ODOMETER READ 25096.
AND ON MARCH 3,2012  235PM, AS FUEL PRICES CONTINUOUSLY RISES, I DECIDED TO FILLUP MY TUCSON TO THE BRIM (FULLTANK).  TO MY SURPRISE, IT TOOK 36.72LITERS AND P 1731.35 FOR MY CAR TO BE FILLED UP COMPELETELY.  I TOOK RECORD OF MY ODOMETER WHICH READ 25142KM. AND MY MILAGE  FOR THE LAST 4DAYS WAS 143.8KM. (LAST TIME I FILLED UP WAS LAST FEB. 27,2012 WITH ODOMETER READING OF 24,998KM. OR 3 DAYS BEFORE MY 25,000PMS) WHEN I GOT HOME, I STARTED TO RECORD MY FUEL CONSUMPTION AND VOILA!!!  I CAN’T BELIEVE IT MY FUEL MILAGE FOR THIS TIME WAS ONLY 3.92KM./LITER .SINCE 1999, I HAVE BEEN METICULOUSLY RECORDING MY FUEL CONSUMPTION FOR MY MITSUBISHI LANCER GLXI AND LATELY WITH MY TUCSON. MY AVERAGE MILAGE FOR MY TUCSON FROM JUNE 9,2010 TO DEC.31,2010 WAS 8.92KM/LITER AND FOR THE YEAR 2011 WAS 9.41KM/LITER (THIS IS COMBINED CITY AND HIWAY DRIVING.)
FIRSTLY, I WAS THINKING THAT MAYBE THE SERVICE TECHNICIAN AT Hyundai E. Rodriguez Sr.REVEED MY ENGINE WHEN IT WAS FILLED WITH  A CERTAIN UNIVERSAL CLEANER BEFORE CHANGING MY MOTOR OIL. SECONDLY, MAYBE THEY TOOK A TESTDRIVE WITH MY COMPLAIN OF ENGINE NOISE. I WAS BOTH WRONG. THEY CAN’T CONSUME 20LITERS OF DIESEL JUST BY REVVING MY ENGINE, AND THEY DIDN’T HAVE A TESTDRIVE WITH JUST 1KM. DIFFERNCE IN MY ODOMETER.
IT TOOK ME SOMETIME TO REALIZED THAT WITH A  36.72LITERS OF DIESEL I JUST FILLED UP, MULTIPLYING IT BY JUST 8.5KM/LITER (MY AVERAGE MILAGE CONSUMPTION FOR THE PAST ONE YEAR/8MONTHS),  I MUST HAVE DRIVEN 312KM MORE OR LESS.  BUT WITH 143.8KMS.  ONLY ON MY ODOMETER READING, 168KMS. OF DRIVING WAS LOST OR DIVIDING 168KM WITH 8.5KM/LITER CONSUMPTION,  ALMOST 20 LITERS WAS LOST.
I’M DEFINITELY SURE THAT THIS ROBBERY INCIDENT HAPPENED AT YOUR Hyundai E. Rodriguez Sr. SERVICE CENTER AS MY VEHICLE IS USED ONLY TO SEND AND FETCH MY DAUGHTER TO SCHOOL, ME GOING TO MY FRIEND’S PLACE LAST MARCH 2,2012 AND IS ALWAYS SECURELY PARKED IN OUR CONDO BUILDING.
I’VE ALWAYS BEEN A WHEELS DEALERSHIP CLIENT SINCE 1992 WHEN I BOUGHT MY FIRST KIA PRIDE CD5 SEDAN FROM THEM AND MY OTHER FAMILY MEMBERS HAVE ALSO BEEN THEIR CLIENT. WITH REGARDS TO THE HYUNDAI BRAND, I’VE BEEN A LOYAL CLIENT AND EVEN AVAILING OF ALL MY PMS SERVICE AT PREMIUM PRICE AT Hyundai E. Rodriguez Sr.  I EVEN RECOMMENDED TO MY BROTHER TO BUY HYUNDAI ELANTRA LAST DECEMBER 2011.  WHAT PAINS ME IS THAT AFTER ALL THE LOYALTY AND TRUST GIVEN TO YOUR HYUNDAI BRAND AND WHEELS DEALERSHIP, THIS IS WHAT I GET IN RETURN. I KNOW THAT NOT ALL INCIDENCE OF THIS TYPE IS TO BE BLAMED TOTALLY ON YOUR PART, BUT IT IS MY RIGHT TO LET YOU KNOW OF WHAT HAPPENED AND FOR YOU TO TAKE NECESSARY ACTIONS REGARDING THIS HORRIBLE ROBBING INCIDENT.
WHAT IF I DIDN’T KEEP ALL MY RECORDS WITH ME? WHAT  IF THEY HAVE BEEN DOING THIS KIND OF ROBBERY TO YOUR OTHER CLIENTS? THEN THIS INCIDENT WOULD HAPPEN TOO IN THE FUTURE NOT ONLY WITH THIS WHEELS DEALERSHIP AND  YOUR HYUNDAI BRAND MAYBE WITH OTHERS TOO. 
I’M HOLDING THE TOP H.A.R.I. MANAGEMENT, WHEELS DEALERSHIP MANAGEMENT, WHEELS HYUNDAI SERVICE MANAGER, SERVICE ADVISOR AND THE SERVICE TECHNICIAN WHO PERFORMED MY PMS  TO ALL BE RESPONSIBLE FOR THIS ROBBERY INCIDENT. TOTAL LOYALTY, TRUST AND CONFIDENCE TO ALL OF YOU WERE LOST ON MY PART BECAUSE OF THIS INCIDENT.
HOPING TO HEAR FROM YOU AND ACT ON THIS MATTER THE SOONEST.

DISAPPOINTEDLY YOURS,
STEPHEN T. SY

[Troy]

Hi sir tepensy!
Sobrang nalungkot po ako sa situation nyo, lalo na nung nabasa kong loyal na loyal kayo sa hyundai at ni recommend nyo pa sa friend nyo na bumili ng elantra tapos in return ganyan lang yung babalik sa inyo. Pero natawa ako nung nabasa ko yung DISAPPOINTEDLY YOURS. Hahaha!
Hyundai is known to have a bad after sales service. Pero sana naman wag na nilang gawin yun. Kase hindi talaga maganda. Mawawalan lang sila ng client kapag ganyan sila.
Sana po hindi na magbingi bingihan yung mga sinabihan nyo about sa problem na yan at sana po humingi sila ng patawad at ipaliwanag ang totoong nangyari.

[Feeter Silverster]

Sana sir natandaan nyo yung exact location ng gas needle para pansin nyo agad ang difference ng gas level after nyo magpa PMS. Have you talked to your SA sa E.Rod branch about the matter?

[17Sphynx17]

Problem with this whole thing is you never had a copy of your vehicle checklist which should include the fuel level of your vehicle when you left it at the service area.

I make it a practice to never trust the service advisor and not leave me with any documentation.

Quite frankly I find it odd that people leave the vehicle without the checklist. A friend of mine also did this to their vehicle after they had it serviced. He has no complains about mixing stuff but still I find that it is the responsibility of the owner as well to make sure the checklist of the vehicle is in his hands before he leaves the service area. It is one of the documents you will use when you pick up your vehicle (like a claim stub) so I think leaving without it is not following protocol.

Funny thing is, I have only heard or seen instances of the SA telling the client that there is no need for the checklist only in Hyundai. Toyota, Mitsubishi, Honda and Ford always tell me to wait for the checklist before I actually leave the car. I don't know about other brands much though so I can't comment if it is becoming standard practice of not having the checklist in tow nowadays when leaving your car.

Anyway, this just shows that you should always insist on getting the checklist. It indicates mileage, fuel level, body condition and a rough list of accessories and/or trims you may have with the car. So that when you pick it up, you have a rough reference of what condition your vehicle was before and after service.

Cheers!

[mts]

This is one reason why we don't even look at or test drive Hyundai vehicles. But its vehicles really are good looking nowadays. Few more years and maybe we will consider this brand. Cheers.

[boyski04]

You shouldn't blame or accuse hyundai erod on the aledged stolen diesel. Something is wrong on thE report. I have a starex being serviced in erod and always had my vehicle checked and a copy is always given to me. The service advisors are very considerate as sometimes i am not charged for minor check up, e.g. idling adjustment, engine diagnostics, etc...even if it's no longer covered with warranty. Anyways, dissatisfaction most often than not causes some problems.

[patrick_j]

you should've waited for them to complete the checklist even if they said that it isn't needed, you should demand for one.
one important reason is that the current status of your car is indicated in a checklist, for example, your odometer and fuel gauge.