Quick guide: How to contest MMDA apprehensions online

Here’s how you can make good use of the agency’s new initiative
by TopGear.com.ph | Sep 27, 2022
An MMDA traffic enforcer managing traffic in Metro Manila
PHOTO: Shutterstock

The Metropolitan Manila Development Authority (MMDA) is now allowing motorists to contest traffic violations online, in case you haven’t heard. Pretty handy, right? But we know a lot of you are curious about just how exactly you should go about it.

As always, we’re here to help you out. We’ve put together this short guide to help you contest any tickets through the MMDA’s new system.

Who can contest traffic citation tickets?

Good first question. Only motorists who’ve received traffic violation tickets from MMDA officers may file complaints using the MMDA’s form. If you got a ticket from local traffic enforcers from whichever LGU and are looking to contest that, then you’re probably reading the wrong guide.

What do I need to contest a ticket?

Of course, you’ll need to access the form–we’ve linked it out here. Then, you’ll need to upload digital copies of your Unified Ordinance Violation Receipt (UOVR), driver’s licenses, and your vehicle’s official receipt and certificate of registration (OR/CR).

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How long does the MMDA need to process my protests?

Upon submission, the MMDA-Traffic Adjudication Division (TAD) will contact you within three working days to begin pre-processing your contest. In this phase, the TAD assesses the “basis and/or merit” of the complaint as well as the attachments.

If you still want to pursue your case after the pre-processing phase, a face-to-face hearing will be scheduled to validate the documents you submitted. The resolution that will follow can be transmitted online or physically, depending on your preference.

What happens if the MMDA rejects my protest?

You can physically file a motion for reconsideration (MR) addressed to the head of the TAD or a direct appeal addressed to the MMDA chairman.

Can I also contest traffic violations flagged via NCAP?

Unfortunately, no. The MMDA said the system is currently limited to physical traffic apprehensions and does not cover tickets from the agency’s no-contact apprehension program. In any case, the government has suspended the implementation of NCAP, so that shouldn’t be too big of an issue for now.

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Any other things to take note of?

The MMDA only allows a maximum of five UOVR tickets per complaint form. Motorists may only contest their tickets online from 8am to 5pm on weekdays–anything submitted past 5pm will be processed on the next working day.

Motorists who upload inappropriate documents or attachments to the online form will be banned from using the platform and will have to proceed to the TAD office at the MMDA headquarters in case they wish to pursue their complaints.

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