As promised in our previous article, we are now sharing with you the set of health protocols prepared by KTM Philippines to guide its employees and clients as the Ayala-run company gradually resumes operations amid the prevailing threat of COVID-19.
KTM Philippines president Dino Santos says these health guidelines were drafted with the help of experts to help prevent the spread of the virus. On May 6, 2020, 12 dealerships in different parts of the country resumed operations, while another 28 facilities will open their doors to the public on May 16.
Even as government-imposed measures ease, KTM Philippines is not letting its guard down. “We need to ensure that people get their bikes serviced and launches continue during the new normal,” according to Santos. “We can’t be spectators here; we need to ride this episode so that others can ride more and enjoy the personal mobility both for work and play.”
We’re pretty sure that many KTM owners have been itching to bring their bikes to the service shop for maintenance, along with prospective motorcycle buyers who want to see their dream bikes in the metal.
To avoid glitches and headaches, take note of these health guidelines before you visit a KTM facility:
- Body temperature checks using thermal scanners will be mandatory for both employees and customers upon entry to the showroom.
- Individuals are advised to wear personal protective equipment such as face masks, face shields, and gloves.
- Social distancing among persons inside the facility will be strictly observed.
- Each motorbike that undergoes servicing shall be subject to a mandatory wash before leaving the facility.
- Another new normal inside KTM dealerships is the mandatory cleaning and sanitation of common touch points in the facilities.
- Customers are advised to set an appointment online first before visiting a showroom or entering the service center.
- Walk-in customers will still be allowed entry as long as the showroom is not already filled with people.
- Customers who wish to hang out in the showrooms or service centers for a longer period must coordinate first with the sales staff so that the appropriate health measures can be prepared.
Do you find this set of policies rational and fair under the new normal?