DOTr: Passenger buildup at Ortigas Avenue Station caused by defective escalator

But there were supposedly no long queues inside the concourse area
by Leandre Grecia | Jun 2, 2022
PHOTO: Jerome Ascaño

Anybody here who got stuck in the massive passenger buildup at the Ortigas Avenue Station yesterday? If you’re looking for an explanation, well, the Department of Transportation (DOTr) has one.

In a statement, the agency said that the heavy foot traffic experienced by MRT-3 passengers at the station yesterday was due to a defective escalator that was closed off for safety reasons. Because of this closure, the Ortigas Avenue Station’s northbound stairway served as the single entry and exit point for all commuters and passersby.

“The narrow walkway at the street-level area contributed to the buildup as only one person can walk through at a time,” the agency said. “However, no long queues were observed inside the MRT-3 platform and concourse area.”

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MRT-3 personnel had to implement a ‘stop-and-go’ scheme for commuters as technicians worked on the escalator. The DOTr says passenger flow normalized around 9:30am.

The agency added: “We extend our deepest apologies to all our passengers who were inconvenienced by the incident. We assure the public that we will take all the necessary steps, such as the deployment of standby technicians and close coordination with the Road Sector in crowd management to prevent this incident from happening again.”

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That’s that, then. Still a long way to go before we’re on a par with countries you guys consider to have the best public transport systems.

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PHOTO: Jerome Ascaño
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