Grab recently made headlines when the Philippine Competition Commission’s (PCC) ordered the company to refund about P5 million to its customers due to alleged overcharging. Now, the ride-hailing service provider has released a statement regarding these recent events.
“Grab will abide by the PCC’s order to pay the P23.45 million fine, of which P5.05 million will go to our consumers. In recognizing the value of tens of thousands of driver-partners, the entire fine will be borne solely by Grab, the company as any other fines that have been imposed in the past and in any of our markets,” said Grab Philippines president Brian Cu in a statement.
The estimated 3 million passengers who booked Grab rides from February to May 2019 will be entitled to a refund based on the total spendings they amassed during this period. They will receive their refunds through their respective GrabPay wallets, and the amount will range anywhere from under a peso to over P100.
“We are still firming up the disbursement procedures and we will inform our consumers within the timeframe mandated by the PCC. Moving forward, we will continue to work closely with the PCC in fulfilling its new set of voluntary commitments,” added Cu.
Cu also clarified that these fines were not a result of overcharging—he assured that the company has always been compliant with the fare matrix set by the Land Transportation Franchising and Regulatory Board (LTFRB). He said that the recent events were a result of Grab deviating from the ‘fare in range’ set by the PCC. For more details, you may view the full press conference below:
If you know you’re entitled to a refund of your own, then keep an eye out for more details on when you’ll be able to receive it. Watch this space, too, because we’ll give you guys more updates as we have it.