Grab suspended almost 500,000 users for fake names, canceled trips

Among other violations
by Drei Laurel | Mar 10, 2020
PHOTO: Leandre Grecia

Grab is a service that goes both ways. It takes cooperation from both the passenger and driver’s side to make this whole thing work. And if you think you can get away with being an inconsiderate user without repercussions, think again.

According to Grab Philippines president Brian Cu, the platform suspended a ton of user accounts in 2019 for behavior detrimental to the service.

Just how many users are we talking about? Well, for starters, a whopping 351,000 users and accounts were suspended last year for using fake names. This is a trend that seems to be continuing, too, as 856 accounts have already been suspended in 2020 for the same reason.

The official also says around 125,000 riders and customers were also suspended in 2019 for frequent cancelations, making multiple accounts, giving low ratings to drivers for no good reason, and frequent cancellation of orders.

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To top all of this off, Cu also shared that about 128,000 users are currently being monitored for abusive behavior. This includes drunk passengers, those who refuse to pay the correct fare, people who insist on overloading the Grab vehicle, and those who pin the wrong pickup point.

Common courtesy, people. Anyone who frequents Metro Manila traffic daily will know it isn’t a walk in the park—more so if you need to be stuck in traffic to make a living. Let’s all help each other out, shall we?

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PHOTO: Leandre Grecia
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