For the NLEX Corporation, the month of December has been off to a bumpy start. To kick things off, parts of the tollway turned into parking lots full of exasperated motorists on December 1, the first day of the Department of Transportation’s (DOTr) required shift to cashless tollway transactions.
To make things worse for the company, the frustration culminated in Valenzuela City imposing a December 7 deadline for NLEX management to address issues surrounding its RFID implementation. Mayor Rex Gatchalian followed through on this, suspending the NLEX Corporation’s business permit when it failed to meet the deadline and barring it from collecting toll within city limits.
Now, it looks like things are about to get even busier for the company in the near future after it released an action plan with the goal of solving prevalent issues in its RFID system.
To be frank, many of these points—like the deployment of more personnel and the installation of additional antennas and readers—are no-brainers. There are a few plans here worth noting, though. The boosted replacement program for defective stickers and the implementation of on-air reloading are worth keeping an eye on. Check out the details below:
NLEX, SCTEX RFID 100 Action Plans
For toll plaza congestion
- Relocation of RFID installation and reloading sites at Karuhatan and Mindanao toll plazas
- Installation of additional RFID antennas and handheld readers
- Deployment of more on-site RFID assistants and technicians
- Third-party full-scale system audit
- An enhanced equipment maintenance and replacement program
- Redesign of Karuhatan Interchange to expand capacity
- Inclusion of Ugong in Traffic MOA
For defective RFID stickers
- Intensify calls to subscribers with unreadable accounts
- Boost defective RFID-sticker replacement program
For account-balance issues
- Periodic notifications regarding account balance via SMS or Viber and email
- Reinforced motorist communication and education on account balance, monitoring, and reloading
- Dissemination of information from partners with crediting issues
- Set up additional reloading sites near toll plazas
- Launch of on-air reloading by Q1 of 2021
“Noong December 1 ay nagsimula tayong mag-implement ng 100% cashless transactions. Hindi lingid sa ating kaalaman ang mga naging hamon sa naging implementasyon na ito kung kaya’t narito ang mga action plan na aming ipagsasakatuparan upang matugunan ang hinaing ng aming mga motorista,” the company said in its announcement.
“Hangad namin ang maayos ninyong paglalakbay sa buong NLEX-SCTEX, makaaasa po kayong patuloy ang aming mga ginagawang hakbang upang ma-improve ang aming serbisyo.”
Here’s hoping these initiatives will streamline and improve the shift to cashless expressways up north. Let us know in the comments whether or not you think actions will be enough.