Nissan, though its local distributors Nissan Motor Philippines and Universal Motors Corporation, recently honored its dealers and their employees by staging the 2011-2012 Nissan Service Technician Excellence Competency (NISTEC) and Nissan Service Adviser Excellence Competency (NISAC) awards at the Nissan Technopark in Sta. Rosa, Laguna.
The participants went through several practical experiments and role-playing scenarios. Service advisers were judged according to how well they received and delivered a customer's unit as well as how they handled customer complaints while the technicians were tested based on their diagnosis and repair of a vehicle engine, electrical and chassis under a specific amount of time.
Emerging as the recipients for the NISAC awards were Jay Francisco Dimagiba of Nissan Gallery Quezon Avenue and Fejun Abello of Royce Motors Isabela. Winners of the NISTEC awards were Joevane Lentuyan of Nissan Gallery Quezon Avenue, Leandro Mandig Jr. of Cars & Recreational Vehicles, Inc., Marlon Eugenio of Nissan Bataan and Charlie Marcos of Mantrade Development Corporation.
On top of the trophies and prizes, the winners are also qualified to participate in the NISTEC and NISAC regional competitions to be held later this year.
"We at Nissan believe that the true power behind any company is the talent and motivation of its people," said Lee Junia, vice president for marketing, sales and after-sales division for Nissan Motor Philippines. "In NMPI, we constantly aim to improve our performance to best serve our customers, taking into consideration their feedback, holding training courses and, in this particular regard, be on par with international standards in after-sales service."