Articles about Aftersales Service

Can you guess the rest of the top 10?
For the second year in a row, Honda is the country's leading manufacturer when it comes to after-sales customer satisfaction. This is according to the results of J.D. Power's 2018 Customer Service Index released earlier today.Honda led
That's Australian dollars, by the way
Ford's after-sales service doesn't exactly have the best reputation here in the Philippines, but believe it or not, the problem might be even worse in Australia. The Sydney Morning Herald reports that the Australian government has ordered the American
As part of a five-year long package
When it comes to car brands, reputation goes a long way. What's discussed by word of mouth, in a car forum, or on social media can oftentimes make or break a carmaker's bottom line. Ford Philippines, for example, has (and
They're serious
Ford did a great job selling its products in the ASEAN region in 2017. During a roundtable discussion with its executives, it was revealed that the American carmaker experienced record sales growth in Thailand, Vietnam, Myanmar, Cambodia, and the Philippines.So what'
New graduates from Toyota PH technical school
It might be unusual to hear about a graduation in December, but for 75 young hopefuls, Christmas just got a whole lot better. The Toyota Motor Philippines School of Technology (TMP Tech) recently held its fifth commencement exercise for its two-year
Thanks to a new amnesty program
Until recently, anyone who wanted to own a Nissan GT-R in the Philippines had to import one from overseas. The downside to this was that there wasn't anything in the way of aftermarket support from an authorized provider. We can
Does your AT Fortuner have shift shock?
Consider this a follow-up report to a previous article we posted more than a month ago about the new Toyota Fortuner. You will recall that we wrote about the supposed "shift shock" issue plaguing automatic-transmission units of the new-generation
How does your favorite brand rank?
Last year, the Philippine automotive industry registered a record sales total of 320,677 units, up 20% from the previous year. And there are no signs of said industry sales abating in 2016. With all these chart-breaking sales figures from most
Read this if you own or will buy one
With the launch of the new Toyota Fortuner--with its more efficient 2.8-liter diesel engine and upgraded six-speed automatic transmission--we've been hearing (and receiving) some complaints about jerkiness or "shift shock" in the gearbox. This more commonly
Wants to keep customers for life
Ford Philippines is on a roll, for sure. In 2015, the American carmaker officially leapfrogged Hyundai for third place in our market in terms of sales, moving a total of 25,372 units--this after having been fifth overall just behind Honda
Headed for a dealership near you
One of the most duly recognized facets of Toyota is its great after-sales service. In fact, it's one of the key pillars of the company's brand values. More proof of this is the Toyota Motor Philippines School of Technology (
Promises to take care of customers
Yesterday, we announced the return of the SsangYong brand to our market via an established and credible distributor called SsangYong Berjaya Motor Philippines (which, as its name so obviously implies, is backed up by the Berjaya Group of Malaysia, the same conglomerate
Removes previous 100,000km cap
If you still have ancient doubts about the quality of Korean cars--well, Hyundai in particular--local distributor Hyundai Asia Resources Incorporated has boldly modified its already formidable five-year warranty to reflect its confidence in its cars. The Korean carmaker has
As easy as clicking your mouse
Right about now is a great time to be a Nissan owner. That's because Nissan Philippines has officially launched Nissan Parts Online, a platform where customers can easily view, inquire about and purchase genuine car parts and merchandise over the Internet.
A world of convenience for everyone
If you've been impressed with its product launches and marketing campaigns of late, Nissan Philippines isn't done yet. And it's definitely not stopping at just congesting our roads with more vehicles wearing its badge. Nissan wants to please its
He's called Spokesman of Service
As someone who has been covering the auto industry for many years, I am pretty familiar with the weaknesses of each car brand in our market--areas that could use some improvement (or at least some image-polishing). In the case of
Better safe than sorry, right?
Class suspensions, heavy traffic, flooded roads, storm after storm just waiting to enter the Philippine area of responsibility--we think it's pretty safe to say that the rainy season has officially arrived. Ford Philippines, in an effort to make the unrelenting
For those too busy during daytime
Are you the type of car owner who can't bring your vehicle to the dealership for its routine maintenance service because your daytime is already crammed with work-related activities? Here's some good news (at least if you're a
All's well that ends well, we suppose
On October 18, we reported a complaint shared with us by a customer of Ford Manila Bay, who claimed his father had left an iPhone 5 inside the family's newly bought Everest, which was being serviced in the dealership when the
And he has incontrovertible proof
A Singapore-based Filipino--and first-time Ford customer--has told us a horror story you don't ever want to personally experience. Ramel Labian, a 35-year-old associate compliance officer at a bank in Singapore, narrates a very recent experience
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