Articles about Customer Satisfaction

Does your AT Fortuner have shift shock?

Consider this a follow-up report to a previous article we posted more than a month ago about the new Toyota Fortuner. You will recall that we wrote about the supposed "shift shock" issue plaguing automatic-transmission units of the new-generation

How does your favorite brand rank?

Last year, the Philippine automotive industry registered a record sales total of 320,677 units, up 20% from the previous year. And there are no signs of said industry sales abating in 2016. With all these chart-breaking sales figures from most

Perfect for the rainy season

To be honest, we've lost track of how many times we've reminded motorists to be extra cautions on the road during the rainy season. Keep your eyes on the road, drive slowly, check your tires, keep your distance...you get

Read this if you own or will buy one

With the launch of the new Toyota Fortuner--with its more efficient 2.8-liter diesel engine and upgraded six-speed automatic transmission--we've been hearing (and receiving) some complaints about jerkiness or "shift shock" in the gearbox. This more commonly

Wants to keep customers for life

Ford Philippines is on a roll, for sure. In 2015, the American carmaker officially leapfrogged Hyundai for third place in our market in terms of sales, moving a total of 25,372 units--this after having been fifth overall just behind Honda

Running until February 7th

Adapted from the Japanese holiday Kinro Kansha no Hi, or Labor Thanksgiving Day, the Kansha Festival by Motor Image Pilipinas is a week-long annual tradition designed to pamper Subaru customers.Also known as Subaru customer-appreciation week, the Kansha Festival is

We drop by the best showroom in town

It's been said that true wealth is being happy with just the things you have in life, of finding contentment with the cards you are dealt with.Now, if fate were to deal you cards good enough to buy you a

Read the story

This one is a valuable lesson in customer care that all car companies in the Philippines can learn from.You see, we get a lot of complaints from car owners who are disappointed either with the quality of their vehicle or with

Straight from high-ranking company boss

These days, not only are carmakers keen on breaking sales records, they also want to offer the best customer experience. What is Ford doing to make sure its customers are happy?At a media roundtable meeting with Ford Motor Company executives in

Followed by Honda and Hyundai

Nissan has topped J.D. Power Asia Pacific's 2014 Philippines Customer Service Index with an overall score of 844 out of a 1,000-point scale, relegating last year's winner, Toyota, to fifth place with a score of 828.According

To take effect by the end of the month

With Typhoon Glenda hogging the news last week, the signing of the Philippine Lemon Law by President Benigno Aquino III slipped by quietly and only came to light this week. The law is officially billed as Republic Act No. 10642.Signed by

Via AMG Private Lounge

Mercedes-AMG, of course, is the high-performance brand of German car manufacturer Mercedes-Benz. Its cars are more special and naturally more expensive than the regular Mercs, but the premium is very well justified. For one, AMG follows the philosophy of "

See the dealership in photos

Back in December, we announced that BMW had opened its eighth dealership in the Philippines. Called Autoallee BMW, the new premium car dealership is located at Eton Centris on North EDSA in Quezon City, and boasts a three-story facility sitting on

With free Hyundai premium items and Shell coupons

Until December 28, Hyundai Asia Resources Inc., the official distributor of Hyundai cars in the Philippines, is offering the \"Hyundai After-sales Premium Promo Year-ender Tune-ups\" as the perfect Christmas gift for your car (assuming your car is one made

But new-car sales satisfaction drops industry-wide

Ford Philippines has topped J.D. Power Asia-Pacific\'s 2013 Philippine Sales Satisfaction Index, receiving the highest overall score of 855 against the nine other brands ranked in the study.According to J.D. Power Asia-Pacific, Ford performed particularly well

We wish local carmakers did the same

Apparently, Toyota has reached an important sales milestone in the US, which is selling its 50 millionth car in the country this year. That is certainly no mean feat, and to celebrate the historic achievement, the Japanese carmaker tracked down the buyer

Topples back-to-back awardee Chevrolet

Toyota has topped J.D. Power Asia Pacific\'s 2013 Philippine Customer Service Index, stealing the crown from the top carmaker the past two years, Chevrolet.\"When evaluating their experience at dealerships, customers are giving more weight to personal interaction,\" said J.

Conducted by J.D. Power and Associates

The Kia Soul and Sportage topped their respective segments in J.D. Power and Associates\' 2013 Initial Quality Study, leading the compact MPV and subcompact CUV categories, respectively.The awards are the Soul\'s second consecutive IQS and the Sportage\'s first

For the second straight year

For the second straight year, Chevrolet is the best carmaker in the Philippines in terms of after-sales customer service, according to JD Power Asia Pacific's 2012 Philippine Customer Service Index (CSI) Study. The study also shows that overall satisfaction with

Find out in the latest J. D. Power study

Clients getting out of Chevrolet service centers are the most satisfied customers when it comes to getting after-sales services in the Philippines, a study conducted by J. D. Power Asia Pacific shows.According to J. D. Power's 2011 Philippines Customer