Hyundai Motor Company recently honored Hyundai Asia Resources (HARI), the official distributor of its cars in the Philippines, by giving it the 2012 Asia Quality Information Performance Award at the Korean carmaker's Asia and Pacific Service Conference held at the JW Marriott Hotel in Jakarta, Indonesia.
HARI bagged the award by besting 33 countries "in the exhaustive and prompt submission of reports on customer feedback regarding technical improvements" on its vehicles. According to HARI's senior assistant vice president, Fred Jose, the company observes the highest standards in customer satisfaction so that any technical concerns about its products are quickly forwarded to Hyundai Motor along with the corresponding solutions.
"Hyundai greatly appreciates our reports because they want to immediately address details of quality improvement so that, on the next shipment, our models would be no less than perfect," Jose said. "Our reports also benefit Hyundai globally because Hyundai disseminates them to all its distributorships worldwide."