Are you dissatisfied with the Philippine Land Transportation Office’s (LTO) quality of service? If your answer is yes, you’ll be glad to know your complaints aren’t falling on deaf ears.
During President Rodrigo Duterte’s fourth annual State of the Nation Address (SONA), one of the first orders of business was to call out the government agencies that need to improve their services. The list includes—you guessed it—the LTO.
Duterte reminded everyone that he signed the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 in an attempt to improve the services given to Filipinos by the different government agencies.
“However, much is to be done in ensuring our responsiveness to the people’s needs, based on the complaints received by the Contact Center ng Bayan,” Duterte said. “The LTO, SSS, BIR, LRA, and PAG-IBIG are the top five agencies that need to drastically improve their service.”
The president reiterated his instructions to these agencies to simplify their procedures. He demanded that Filipinos should be able to process and complete their transactions with the government agencies via electronic means.
He also stated his new solution to alleviate traffic in the metro: “Reclaim all public roads that are being used for private ends.” He requested the Metropolitan Manila Development Authority (MMDA), the Department of Interior and Local Government (DILG), and all concerned Metro Manila government officials to see to it that the initiative will push through.
“My request, my pleading to the MMDA and all concerned local officials in Metro Manila is to undertake immediate action to ensure smooth flow of traffic,” the president said. He also ordered DILG secretary Eduardo Año to suspend mayors and government officials who fail to follow the newly given directives.
Do you share the same sentiments as our president? Tell us what you think in the comments.