Shell opens service center lounge

For total customer satisfaction
Apr 13, 2011

Shell Lounge

Pilipinas Shell just raised the bar in customer service as it launched the Helix Service Centre Lounge where clients may enjoy various perks while waiting for their vehicle.

Customers at the Helix Service Centre Lounge may enjoy resting on comfortable sofas and sipping free coffee, and even check their emails or update social networking accounts via the free Wi-Fi Internet access within the facility while their vehicle is getting automotive, mechanical or tire services.

"Shell is committed to bring the best products and services, be it in our Quality Fuels or our lube bay offerings. We constantly think of ways on how we can achieve customer satisfaction when customers visit our forecourts. Definitely, the more spacious and professionally interior designed lounge in Julia Vargas is a step forward in keeping Shell at the forefront of customer preference and satisfaction," said Pilipinas Shell Petroleum Corporation chairman and president Edgar Chua.

The Julia Vargas station is one of Shell's flagship branches. Its dealer, Engr. Crescencio Fernandez, has been Shell’s partner for amost 50 years.

"Shell has been a stable partner for decades and we are happy to see their commitment to help their dealers deliver the best forecourt experience to its Filipino customers. We are looking forward to more innovations as we constantly strive to tailor fit our stations to be more relevant to the Filipino lifestyle," Fernandez said.

Have you tried this customer-friendly lounge? Share your experience by using the comment box below.

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