Articles about Customer Service

This is the dealer’s second win in three years
Hyundai Motor Philippines has recognized Hyundai Commonwealth Avenue as its 2025 Dealer of the Year. The podium was then completed by Hyundai Bacolod in second and Hyundai Alabang in third.Hyundai Commonwealth Avenue has performed impressively over the past few years. It
It’s also the largest Mitsu dealer in the country
Did you know the largest Mitsubishi service center in the Philippines is located in Talisay, Cebu? Mitsubishi Gateway Talisay spans 6,000sqm, which is fronted by an expansive seven-vehicle showroom.However, the crown jewel of this facility is the service center.
Does your Hyundai dealer offer Mobile Service?
Hyundai Motor Philippines has added 10 more units to its Mobile Service fleet, bringing the total to 22 vehicles distributed across the country. Now, more Hyundai owners have the option to have their vehicles serviced in their homes or other feasible locations.
New and current Territory owners get an exclusive customer support experience
Ford Philippines has an early Christmas gift for Territory owners-a brand-new suite of exclusive customer support services called Territory Assure+.Territory Assure+ is made up of four main services designed to make owning a Territory a comfortable and worry-free
Your Lexus NX might need a quick fix
Heads up, Lexus owners: The Japanese car manufacturer is currently holding a service campaign for local Lexus NX units.According to a recent advisory on the Department of Trade and Industry official website, the campaign covers a total of 133 local Lexus
Some brands are offering discounts on parts and labor
Typhoon Carina caused massive destruction last week: displaced families, damaged property, disrupted schedules, and untimely deaths. As affected areas of the country now try to recover from the effects of the storm, several car brands have released public advisories to extend assistance
Brand-new Fords get one free inspection and free labor on first two PMS services
The price tag isn't the only consideration when it comes to buying a brand-new car. There's also maintenance and aftersales support that customers are very particular about.For its part, Ford Philippines is keen on continuously improving the overall
Here’s what to do if you’re “waiting too long” and how to avoid such a scenario
For many, the car-buying process doesn't always go as smoothly (and quickly) as expected.Say you did have the money to pay for a car fully in cash. You don't just simply walk into a dealership, pay over the
The subscription comes with a variety of casa-exclusive perks
Subscriptions these days are no longer only for your network plans, gyms, or streaming services-they may also now be for preventive maintenance services (PMS) for your cars. Nissan Philippines (NPI) has just launched its newest service offering: the Nissan Service Protection
Brace yourselves
A couple of years ago, the Department of Trade and Industry (DTI) issued Department Administrative Order (DAO) No. 21-03, which essentially prohibited automotive and motorcycle dealerships to sell their products on an 'installment-only' basis.It looks like some dealerships still
Definitely not a good look
In a perfect world, no car owner would leave their casa disappointed. Sadly, the numerous horror stories going around make it clear this isn't the case.Overcharging is one of the most common accusations hurled at casas by motorists-everything from
‘Under warranty pa naman’
Why is it that many car owners are quick to dismiss trips to the casa as a ripoff? Well, the answer is simple: There are plenty of horror stories going around-not just regarding pricing, but the overall quality of service and
It’s basically a one-stop shop for all your customer needs
Toyota customers are in for a treat, as Toyota Motor Philippines (TMP) has just launched its new and upgraded myTOYOTA mobile app.The app is now available for download for both Android and iOS users. It is a one-stop shop for
This new service center is under the Autohub Group
The Autohub Group was pretty busy toward the end of 2019. It opened two new dealerships in the last few months of last year: the Ssangyong-Changan dealership in Manila in October, followed by the new Mini dealership in Pampanga in December.
Do you own any of their vehicles?
J.D. Power has released its Philippine after-sales customer satisfaction rankings for 2019, and this year, Mazda finds itself on top.The Japanese car manufacturer ranked first with a total score of 824. Mazda is followed by Nissan in second with
No more fly-by-night service operations for these European motorcycle brands
Have you ever owned an Aprilia or Moto Guzzi bike?These two awesome European marques have made several attempts to establish a foothold in the Philippines, to no avail. The main reason: Most Aprilia and Moto Guzzi units-either from the gray
Here's how Regan King bagged the first H-D showroom in Mindanao region
What does it take to own a Harley-Davidson dealership? For Regan King, dealer principal of H-D of Cebu, it's not as easy as many people might think.King opened the doors of his second H-D showroom on JP
Can you guess the rest of the top 10?
For the second year in a row, Honda is the country's leading manufacturer when it comes to after-sales customer satisfaction. This is according to the results of J.D. Power's 2018 Customer Service Index released earlier today.Honda led
Always value others' time
Because you're reading this website, we're assuming that you're as much of a fan of cars and driving as we are. Cars are aspirational, and finally having the power to buy and own one is a major milestone. So
Followed by Isuzu and Kia
Surprise, surprise. Toyota is once again number one in the latest J.D. Power Sales Satisfaction Index Study (SSI) in the country. The company beat 10 other mass-market car brands to claim the top spot.The global auto giant garnered a
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