The Department of Public Works and Highways (DPWH) celebrates its 113th anniversary today with the launch of the DPWH Call Center Hotline 165-02.
The DPWH Call Center Hotline is accessible nationwide and was awarded to SPi-CRM (formerly ePLDT Ventus) through an "open and competitive bidding process."
With 10 dedicated customer-service representatives, the DPWH Call Center Hotline is capable of responding to queries and acting on complaints 24 hours a day, seven days a week.
As the call center is directly connected to the system of the DPWH National Capital Region and its District Engineering Offices, the agency can immediately respond to complaints and queries within Metro Manila. For calls concerning areas outside Metro Manila, the complaints and queries will be handled and monitored by the DPWH-Public Information Division-Complaints and Action Center.
According to the DPWH, its hotlines are capable of recording calls and generating daily, weekly, monthly and yearly monitoring reports. It can also serve as an information base for travel and traffic advisories by informing the public of road conditions during repair works and calamities.
The DPWH was established on June 23, 1898 by then President Emilio Aguinaldo as among the pioneer government offices after his proclamation of the Philippine's independence.
Photo from SXC.hu