Omoda & Jaecoo Philippines has launched its Roadside Assistance (RSA) Program through OJ Care, the company’s aftersales and customer care initiative. The program aims to support customers during unexpected situations and give them more confidence and peace of mind on the road.
Under the program, eligible Omoda or Jaecoo customers can avail of emergency towing assistance, battery jump-start support, minor on-site technical support (basic repairs or issues that can be addressed immediately), flat-tire assistance, and emergency coordination with the nearest authorized dealership for further inspection and repairs.
As for location coverage, the RSA Program provides service for the following areas:
- NCR: All of Metro Manila
- CAR: Abra, Apayao, Benguet, Ifugao, Kalinga, and Mountain Province
- Region 1: Ilocos Norte, Ilocos Sur, La Union, Pangasinan
- Region 2: Cagayan, Isabela, Nueva Vizcaya, and Quirino
- Region 3: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, and Pampanga
- Region 4A: Cavite, Laguna, Batangas, Rizal, and Quezon
- Region 4B: Occidental Mindoro, Oriental Mindoro, and Palawan
- Region 5: Albay, Camarines Norte, Camarines Sur, and Sorsogon
- Region 6: Aklan, Antique, Capiz, Iloilo, and Negros Occidental (specifically Bacolod City)
- Region 7: Tacloban, Cebu, Bohol, and Negros Oriental
- Region 10: Bukidnon, Misamis Occidental, Misamis Oriental, and Cagayan De Oro
- Region 11: Davao del Norte, Davao del Sur, Davao Oriental, and Davao City
- Region 12: South Cotabato (specifically General Santos City)
- Region 13: Agusan del Norte, Agusan del Sur, Surigao del Norte, and Surigao del Sur
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Customers are encouraged to contact Omoda & Jaecoo’s 24-hour hotline at (02)8876-1476 for roadside assistance concerns. Apart from the RSA Program, the company says it is also exploring new technology to enhance customer experiences. This includes AiMOGA, the brand’s intelligent humanoid robot. Through these initiatives, the company looks forward to bringing together innovative cars, intelligent tech, customer-focused services, and a growing after-sales support network.
