Kia, through its Philippine market distributor Columbian Autocar Corporation, is bringing customer assistance to the next level by introducing its 24/7 vehicle assistance service to Kia owners nationwide.
Kia's 24/7 Customer Assistance on Roadside Emergency (C.A.R.E) is a 24-hour vehicle support program exclusively for Kia customers that can be reached through 869-0-KIA. It offers services such a flat-tire change, emergency towing, battery jump-start, and fuel delivery service.
For emergency towing, Kia will tow the vehicle to the nearest authorized dealership as long as the vehicle is inoperable due to a warranty-related disablement. The fuel delivery assistance, meanwhile, allows customers to request for Kia to deliver gas, with the cost of gasoline being shouldered by the customer. In addition, minor on-site repairs such as battery boosting and tire replacement can be availed of.
The Kia C.A.R.E. team can also extend hotel accommodation or travel assistance to Kia customers who are unable to continue their journey due to the immobilization of their Kia vehicle. In the event that a Kia vehicle breaks down and the repair time is longer than 48 hours as diagnosed by a Kia authorized service workshop, a customer can choose his or her alternate means of transport.
At the request of the customer, Kia C.A.R.E team can also convey urgent messages related to the vehicle's breakdown. The program can also help the customer to coordinate with the necessary authorities for additional assistance. If a customer and/or passengers are involved in an accident while using their Kia vehicle, the Kia C.A.R.E team will arrange for ambulance assistance, transportation and admission to the nearest hospital with the appropriate facilities.
According to Kia, all these services will be incorporated with the car's five-year/160,000km vehicle warranty. Good move, Kia. We think all car brands should offer this customer-care program.