KTM Philippines already knew what was coming a day before the official announcement by Malacañang that the enhanced community quarantine will be extended until May 15, 2020. And we all know the longer it takes for the government to lift the lockdown, the bigger the losses will be for bigger entities.
For the sake of everyone’s health, of course, they are all willing to comply. But while we’re all in quarantine, KTM Philippines is already taking some proactive measures to soften the impact of the COVID-19 pandemic not only for the company but also for its clientele.
During the recent episode of the #TBT or Thursday Bike Talk, which is livestreamed weekly by KTM Philippines, company president Dino Santos disclosed that they are now in the process of drafting the protocols for employees, clients, and other support groups at the KTM showrooms—either for a dealership visit, bike maintenance and repairs, inquiries and transactions, or simply hanging out.
“We have a group of specialists working on scientific and physical activities. The normal will be different. Appointments will be done efficiently and it will be different,” he shared.
Santos did not delve into specifics, but show hosts Nani Juarez and Bimbo Isidro said the new protocols will deal with social distancing, office sanitation, and even changing the community atmosphere.
Actually, KTM’s planned new protocols came as a surprise to the hosts—the topic had not been included on the list of topics for that episode. Out of the blue, celebrity rider Ryan Agoncillo asked questions pooled from his riding buddies from Brappack as to what KTM owners can expect in the post-ECQ period.
“What’s going to be the experience now in the service center and having my bike fixed after all of these?” asked Agoncillo, who owns a KTM 790 Adventure. He even wondered if, post-ECQ, riders entering the showroom will be asked not to remove their helmets and gloves to be safe from the virus. His fellow riders were also curious about whether they will be allowed to bum around the showroom’s cozy riders’ lounge.
From our end, we are interested to know if there will be online maintenance consultations as well. And will there still be product launches in showrooms in the future?
Certainly, Santos was monitoring the show, so he could immediately provide some answers through the comments box. But the details on this undertaking will still be determined in the coming days.
Nevertheless, this is a good sign that KTM Philippines is doing its homework while we’re on lockdown. Stay tuned for updates from Team Orange.