The Department of Transportation (DOTr) is requiring the implementation of new guidelines under the Accessible Travel Policy (ATP) for all railway operators and maintenance providers in the Philippines. As mandated by Department Order No. 2025-024, operators will need to train their staff in awareness and sensitivity, while ensuring that infrastructure is accessible and operational.
According to the DOTr, this policy stands as the first guide on inclusivity that all railway systems can follow and uphold. Check out the details below:
Accessible Travel Policy guidelines – Department Order No. 2025-024
- Staff training on disability awareness and gender sensitivity
- Wheelchair boarding assistance and designated help points
- Accessible information formats, including clearer audio and visual announcements
- Clear feedback channels and regular accessibility audits
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The DOTr has instructed current railway operators to prepare “transition and compliance plans” to ensure that each guideline is properly implemented.
The mandate applies immediately to operations of the LRT-1, the LRT-2, the MRT-3, and the Philippine National Railways (PNR). The ATP guidelines are likewise expected to be well-integrated into the North-South Commuter Railway (NSCR) and the Metro Manila Subway once these rail lines become operational. Public transport users can also expect similar updates on the ongoing MRT-7 construction and the LRT-2 extension.
While there is no timetable on when these improvements need to be concretized, Transportation secretary Giovanni Lopez ensured that these changes are coming: “Makakaasa po ang ating mga kababayan, lalong-lalo na ang mga PWD, senior citizen, at mga buntis, ng mas mabilis at komportableng pagbiyahe.”
