Grab apologizes to DOTr for 'miscommunication' regarding e-mails

So it continues
by Drei Laurel | Sep 17, 2018
PHOTO: Drei Laurel

It looks like the country's ride-sharing drama might be heating up again.

Earlier today, we reported that the Department of Transportation (DOTr) found out that Grab was sending out e-mails to drivers "essentially blaming" the government for the industry's supply crisis. Now, the ride-sharing firm shares its side of the story.

In a statement released to the media, Grab Philippines' country head Brian Cu apologized to the DOTr for any "miscommunication" brought about by the e-mail in question sent out last week. Cu also assured the agency that the said e-mail was not meant to complicate dialogues between the company and government.

"Moreover, we would like to sincerely apologize for any miscommunication brought about by the EDM to targeted recipients. In no way was this EDM meant to undermine the ongoing progress and dialogues being undertaken to add TNVS supply," Cu said.

The Grab official also emphasized that the company does value the "open line of communication and goodwill with our regulators," saying it will continue working with concerned government agencies towards finding a way to address the growing demand for rides leading up to the holiday season.

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Hopefully this latest back and forth doesn't escalate any further. Apologies have been made, and god knows we could use a few extra rides heading into the 'Ber months' hellish traffic.

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PHOTO: Drei Laurel
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