This will be good news to those who feel Grab is overcharging its customers. Today, the Philippine Competition Commission (PCC) ordered the ride-hailing firm to refund its customers P5 million based on bookings between February and May 2019.
According to a CNN report, the order was issued last Nov. 14, 2019, and Grab has 60 days to comply. No details have been given on how the alleged overcharging was done. We all know Grab bases its fares on supply and demand, rising and falling depending on how many are booking at any given moment.
Grab said it is preparing a statement but nothing has been released as of press time.
The voyage of the biggest ride-hailing service in the country—some say the only one—has not been smooth sailing. The government has watched Grab's every move and has doled out penalties swiftly when it sees an opening. This is despite overwhelming public disdain for the taxi cabs that the LTFRB keeps pushing, where Grab is seen as a more viable and transparent alternative. In fact, the only criticism against the latter is the high cost of its rides, something this new development from the PCC seems to validate.
We'll keep you posted on developments.