Suzuki PH’s new initiatives include more online services, home delivery of vehicles

Seventeen of the Japanese brand’s dealerships have resumed operations
by Sharleen Banzon | May 9, 2020
PHOTO: Paul del Rosario
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With some parts of the country shifting to general community quarantine (GCQ) at the start of the month, carmakers have been able to gradually resume dealer sales and service operations. Of course, health and safety precautions are being strictly observed to prevent the spread of COVID-19 among employees and customers.

Suzuki Philippines, which reopened 17 dealerships the past week, has introduced its new ‘SMART’ guidelines for conducting business. The acronym stands for: sanitize thoroughly, maintain social distancing, adhere strictly, reach people online, and think positive.

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Of note, the new guidelines put emphasis on minimizing dealership visits by expanding the roster of online services provided by the company. Earlier this week, SPH rolled out its new online auto-loan application feature to simplify the process of acquiring a brand-new car from the safety and comfort of your home. Appointment bookings, test-drive requests, and other inquiries and transactions will also be made available digitally to minimize face-to-face interaction between dealer staff and customers.

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And should you push through with your purchase of a new Suzuki, you get the option of having your unit—already sanitized thoroughly—delivered to your home. If you prefer to pick up your ride instead, you’re encouraged to come alone for the turnover. A Suzuki unit for servicing may also be picked up from the customer’s home by a dealer representative, then returned after the maintenance or repair work is completed.

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As of this writing, the Suzuki dealerships that have resumed operations across the country are as follows:

  1. Suzuki Bohol
  2. Suzuki Cagayan de Oro
  3. Suzuki Calbayog
  4. Suzuki Dumaguete
  5. Suzuki General Santos
  6. Suzuki SM General Santos
  7. Suzuki Ilocos Norte
  8. Suzuki Ilocos Sur
  9. Suzuki Isabela
  10. Suzuki Kalibo
  11. Suzuki La Union
  12. Suzuki Naga
  13. Suzuki Ormoc
  14. Suzuki Ozamiz
  15. Suzuki Palawan
  16. Suzuki Roxas
  17. Suzuki Tacloban

If you plan on visiting a dealership, remember to set an appointment beforehand to ensure that you will be accommodated promptly. And once there, follow the basic health precautions: Sanitize your hands, wear a face mask, and maintain the appropriate distance to employees and other customers.

Have you visited a car dealership lately? How was the experience? Let us know in the comments.

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PHOTO: Paul del Rosario
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