Weeks ago, Easytrip began notifying customers with faulty RFID stickers that they needed to get replacement stickers for their vehicles by June 17, 2024. The notification was sent via text message—and may have been ignored by some people who dismissed it as another SMS scam. When they did realize it wasn’t a scam, affected users then flocked to Easytrip installation sites on the day of the deadline, resulting in long lines and wasted time.
Easytrip has now issued a statement on its RFID replacement program, effectively extending the deadline and revising the replacement process.
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“Our sincerest apologies to our customers whose experience was less than ideal,” the statement reads. “We took note of all the feedback and rest assured that we are fine-tuning our processes to improve our service further.”
How to get a replacement Easytrip RFID sticker
Easytrip will still notify affected subscribers via text message, so when you get one, make sure not to delete it. The sender will be shown as ‘EASYTRIP’ and there will be no mobile number to block—that’s how you’ll know the message is from the official Easytrip SMS account.
“Select subscribers whose RFIDs are due for replacement will be notified of their schedule and the corresponding procedures through text,” according to the statement.
“Those who wish to verify the status of their RFIDs may call our hotline 1-35000.
“We would also like to take this opportunity to ask our subscribers to update their contact information to receive timely advisories about their Easytrip RFID accounts.”
What happens to the prepaid load of the defective Easytrip RFID sticker?
When you get a replacement RFID sticker, you will essentially get a new Easytrip account number and card along with it. If the Easytrip account tied to the defective RFID sticker still has remaining load, the balance will be transferred to the new account—but depending on where you get your new sticker, chances are the transfer won’t be real-time. In our experience, the balance was transferred after three days, which meant we had to top up the new account to use it.
