Toyota tops customer satisfaction index in the Philippines

Read on to see how your favorite brand ranks
Jul 2, 2010

Toyota Motor Philippines clients are getting the most satisfying after-sales service among new-vehicle owners in the country, J.D. Power Asia Pacific's 2010 Customer Service Index (CSI) study showed.

Toyota ranked best in vehicle pickup, service quality and service facility in the J.D. Power study which also measures service initiation and service advisor.

"Customer service performance is reported as an index score based on a 1,000-point scale," J.D. Power said in a statement. "Toyota ranks highest, achieving an overall score of 805."

Toyota, the leading brand in the Philippines in terms of sales, is the only brand that ranked above the industry average of 795 points. It is followed by Ford, Kia, Honda and Isuzu.

J.D. Power noted that Isuzu posted the biggest improvement in customer service performance with a score of 791 in 2010 from 764 last year. Philippine Car News - J.D. Power 2010 Customer Satisfaction Index Philippines 

The J.D. Power CSI study in the Philippines measures the satisfaction level vehicle owners get when they visit an authorized dealer or service center for maintenance or repair within the first two years of car ownership.

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The 2010 CSI survey had 1,612 respondents who bought their vehicles from January 2008 to March 2009 and had their cars serviced between July 2009 and March 2010.

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