Transitioning into the new normal is easier said than done, especially for the players in the automotive industry.
Safety precautions such as physical distancing will force car companies to drastically change the way they operate, particularly inside dealerships. In fact, carmakers here in the Philippines have already laid down their respective operational guidelines that will be implemented once we progress into the general community quarantine (GCQ).
Chevrolet, however, is taking a different approach towards enforcing physical distancing. The American carmaker has now launched its ‘Tech Eyes’ online vehicle diagnostics program. Using this formula, service technicians can perform vehicle diagnosis remotely to assist aftersales experts and service engineers from The Covenant Car Company, Inc.
Scanning tools, wireless headphones, and high-definition webcams will enable technicians to identify vehicle problems—even the most delicate or technical ones—from afar and in real-time, allowing everyone inside Chevy’s facilities to keep their distance. This also allowa the local team to request assistance from offshore engineers of General Motors when needed.
“Repairs conducted with Tech Eyes support is expected to achieve efficient completion rates, lessening the time spent of vehicles in services bays, and deliver a higher level of servicing and more attentive client support,” Chevrolet’s statement reads.
The program was first implemented in Thailand, and is now being rolled out to other markets such as ours. All Chevrolet service centers in the country will be utilizing Tech Eyes once dealerships reopen. In addition, the carmaker plans to roll out its Certified Service Caravan in the future, a service that was piloted in Cebu back in February. If and when that happens, we’ll bring you more updates.
For a list of all the dealerships that have reopened as of May 10, 2020, click here. For more of our stories on the ongoing crisis, click here. For the latest news and updates on COVID-19, check out reportr.world/covid-19.