NLEX Corporation: We are doing everything necessary to address the issues

The company speaks up
by Leandre Grecia | Dec 8, 2020
PHOTO: Jerome Ascaño

Valenzuela City made headlines yesterday when mayor Rex Gatchalian officially suspended the NLEX Corporation’s business permit in the city. Since then, motorists have been enjoying free passage through the area’s toll plaza.

Now, the company has issued a statement regarding the matter. “We are reviewing the situation and are doing everything necessary to address the issues,” said NLEX Corporation president J. Luigi Bautista.

The company said that it will now implement “several measures” to resolve the issue to “protect its customers and stakeholders.” It also acknowledges that this new cashless toll payment system is experiencing “birth pains” over the past week.

“These glitches that are occurring at the toll booths are simply a result of some adjustments that should be expected because the RFID implementation took effect only eight days ago,” Bautista added.

He also assured the public that the company will continue its consultations and dialogues with Gatchalian “in good faith.”

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As you may recall, the first day of implementation of the 100% cashless toll payment system was riddled with heavy traffic, especially along the North Luzon Expressway. And by the looks of it, there hasn’t been much improvement yet. Here’s to hoping that Gatchalian and Valenzuela City’s decision will yield positive results in the coming weeks and months.

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What’s your take on this whole fiasco, readers? The comments section is open.

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PHOTO: Jerome Ascaño
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