Quick guide: Frequently asked questions about the MMDA’s no-contact apprehension program

In case you don’t know where to settle fines or how to contest violations
by Leandre Grecia | Jul 19, 2022
motorcycles, cars stuck in traffic in metro manila
PHOTO: Shutterstock

Several cities and municipalities have started rolling out no-contact apprehension programs (NCAP) in their locales as of late. But NCAP isn’t exactly a new concept, as the Metropolitan Manila Development Authority (MMDA) has already had one implemented for years now.

The agency has just released a set of frequently asked questions about its NCAP. We reckon a lot of you will find them helpful, so we’ve compiled everything into this quick guide.

What is the MMDA no-contact apprehension program?

This is a program designed to catch traffic violations using CCTV cameras and penalize erring motorists without the need to flag them down on the road. The agency instead sends a notice of violation (NOV) to the violators using information based on the vehicle’s registration.

The program was first rolled out in 2016.

Where does the MMDA send the notice of violation?

The NOVs are sent to the address of the vehicle’s registered owner. For private vehicles, the notices are mailed via PhilPost. For bus companies, designated liaison officers can get the NOVs from the MMDA Records Division.

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What if I receive an NOV for a vehicle that I no longer own but is still registered under my name?

You can go to the No Contact Apprehension Office located on the fourth floor of the MMDA Main Building in Makati and present a Notarized Deed of Sale of your vehicle. You can then provide the name and address of the new owner.

Where can I pay the fines?

There are three over-the-counter options, namely: via the  MMDA Main Office, SM Bills Payment kiosks, or Bayad Center outlets.

What is the deadline for settling the penalties?

You can settle your fines within seven days from receipt of the notice of violation.

What if I fail to settle the fines?

The license plate of your vehicle will be put on the alarm list of the Land Transportation Office (LTO), and you will not be able to renew your vehicle’s registration.

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Can I contest the violation?

Yes. You can file a protest at the MMDA-Traffic Adjudication Division (TAD) located on the fourth floor of the MMDA Main Building within seven days from receipt of the NOV.

Upon receiving the TAD’s resolution, you have 15 days to file another appeal. In case the TAD denies a Motion for Reconsideration, you may then appeal to the Office of the Chairman within 30 days from receipt of the said denial.

Any contact details?

There are a few hotlines you can call for inquiries—we’ve listed them below. You can also send an email to noncontact@mmda.gov.ph or to mmda.ncap.2016@gmail.com.

MMDA Redemption Center

  • (+632) 8882-2629
  • (+632) 8882-4151 local 1164/1165

No Contact Apprehension Office

  • (+632) 8882-4151 local 1084
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For a Tagalized version of this guide, you can check out the MMDA’s original material below.

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