In a perfect world, no car owner would leave their casa disappointed. Sadly, the numerous horror stories going around make it clear this isn’t the case.
Overcharging is one of the most common accusations hurled at casas by motorists—everything from replacing entire assemblies unnecessarily, to simple car parts carrying exorbitant price tags.
Chances are you or someone you know has experienced this during servicing. Have you? If your answer is yes, then you can probably relate to the stories our readers shared below:
Casa overcharging stories
“Casa wanted to replace my whole air-con system for P20,000. Brought my car to a shop that specializes in car air-con (highly recommended by my guy friends), and the only problem discovered was one of my hoses had a leak. The aircon shop replaced my hose right in front of me while I waited there, they also cleaned my air-con, changed the filter, and when I drove back home my air-con was as good as new.” - Ingrid Nieto-Pagulayan
“When they quoted me P33,000 for a P9,000 A/C compressor.” - Angelo Muyco Dolor
“I was getting my 25,000km PMS, and a day before, a brake light went. So inisip ko to change it out sa casa na rin kasi ipapa-PMS lang naman. One brake light lang yon, they changed all three bulbs sa brake lights.” - Quaty Borebor
“I went for our usual preventive maintenance plus replacement of the air-con compressor at the casa. A few days later, some indicators started to light up. I brought it to a trusted service center for a diagnostic exam (the casa is 200+ km away from where I live). The service advisor, who is a friend, checked under the hood. Lo and behold, the air filter looked like it wasn’t changed at all and yet it was billed during my last maintenance. I never returned again to that casa in Pasig.” - TP T-Cajulao
“When they were charging me P150 for a piece of sandpaper.” - Rendon Gammag
“Quoted P50,000 for the entire air-con assembly. Had it checked off-casa, turns out it was just a busted ECV and the entire repair cost ended up at around P10,000!” - Joseph Brendan Lao Lerias
“When their former Production Manager tells me that they have to do that to reach their monthly sales quota.” - Mark Anthony Gumban
“Charged me for eight liters of oil. Only used four. P30,000 to inspect the air-con kasi babaklasin daw buong dash.” - MacMac Manabat
“When I was called up after leaving my car and was asked if they could change my air-con cabin filter during a PMS. Only to find out in the bill that it was P1,000 for the part then charged me a whopping P1,000 for the labor. I could have purchased the part and installed the part blindfolded myself.” - Jerol Goyone
“The service advisor was kind enough to point out na mahal ang piyesa sa kanila.” - Jed Acayan