You may have noticed lately that car manufacturers have been taking parts of their sales operations online to adjust to the COVID-19 pandemic. Making vehicles accessible remotely, through the convenience of virtual showrooms and the like, is pretty much the ultimate form of social distancing, so it makes sense. How fast local industry players have adapted has also been a pleasant surprise.
If, however, you’re on the hunt for a used ride as opposed to a brand-new one, you’re out of luck—unless you live in Japan, that is.
Toyota has just launched its new Toyota Used Vehicle Online Store with the goal of setting car buyers up with pre-loved vehicles without ever having to go near a dealership. The company says the business will operate 24 hours a day, 365 days a year.
“For automobiles, there is an increasing demand to be able to purchase cars at any time, especially by people who are too busy to visit a dealer during regular daytime operating hours. Now, with the spread of COVID-19, an increasing number of people are requesting a way to purchase a car without face-to-face negotiation,” the brand says.
“The service launched today is in response to these customer requests, making Toyota the first Japanese manufacturer to launch such a service in conjunction with its dealers, in an effort to resolve impediments to car purchasing.”
The whole process is pretty straightforward. First, the buyer selects a car and payment method. A quotation will then be prepared and customers will be asked to submit relevant personal information. After the order confirmation, an agreement email containing bank information where payments must be made is sent to the buyer, and registration papers to be accomplished will be sent by mail to the customer. Vehicle delivery can then be expected in two to three weeks.
Right now, the service has around 200 listed vehicles, including SUVs, minivans, and hybrids. Toyota plans to expand the online setup further, and added that making a similar online process for new cars is in the pipeline, too. Would you like to see the carmaker implement something like this in the Philippine market?